Personal Data Protection Policy
Statement ("Policy")

At Arkwood Trustee (M) Berhad (Company No. 1455319-U), we are committed to safeguarding your privacy in accordance with the Personal Data Protection Act 2010 of Malaysia (“PDPA”).

This Policy aims to explain:

• The personal data we collect and how we collect it
• How we use your personal data
• The parties with whom we may share your personal data.
• The choices we provide, including accessing and updating your personal data.

Collection of Personal Data

We may collect the following types of personal data:

• Documents containing personal data that you submit to us (e.g., service applications, proof of identity, proof of address, source of wealth, etc.).
• For general web browsing, while no personal data is directly disclosed to us, certain technical and statistical information is available through our internet service provider, such as cookies, IP address, time, date, and duration of your visit. If you provide us with personal data relating to a third party (e.g., information about your spouse, children, parents, and/or employees), by submitting such data, you represent that you have obtained consent from the third party to provide us with their personal data for the purposes stated.

Methods of Collecting Personal Data

We may collect personal data from the following sources:

• Directly from you or your authorized representatives.
• Third parties or publicly available sources.
• When you register for our services (e.g., by submitting an application form to become our customer/client).
• When you contact us in person, by phone call, or over the counter (e.g., inquiries, complaints, comments, or feedback, which may be recorded).
• When you participate in surveys, questionnaires, offers, or promotions, whether conducted internally or through third parties.
• When you establish a business relationship with us (e.g., as a Trustee or business partner).
• When you visit our branches or premises.
  When you attend our corporate events or training.
• When you visit or browse our websites.
• When you apply for a job with us.
• When you interact with us via social media or interactive applications (e.g., Facebook, Twitter, Instagram, LinkedIn).
• When we collect information about you from third parties we deal with or are connected to (agents, credit reporting agencies, or financial institutions).
• From other sources where you have given consent for the disclosure of your personal data or where permitted by law.

Use of Collected Personal Data

We collect, use, and disclose personal data for various purposes, including but not limited to:

• Performing functions related to our services
• Compliance with internal policies and procedures
• Documentation and record-keeping
• Conducting and completing transactions
• Compliance with applicable laws, regulations, and notices

Disclosure of Personal Data

To provide you with our services and manage or operate them, we may need to disclose information to the following third parties:

• Federal or state government
• Law enforcement agencies
• Government agencies
• Our regulator
• Companies or organizations acting as our agents, contractors, service providers, or professional consultants
• Companies or organizations assisting us in processing transactions and providing requested services
• Business associates and other parties related to the purpose of collecting and using your personal data
• Parties to whom you have given express or implied consent
• Credit reporting agencies or debt collection agencies in the event of default, subject to permitted laws.

Incomplete Personal Data Provided by You

If our application or registration forms indicate that providing personal data is obligatory, failure to provide complete and mandatory personal data may result in the inability to process your application or provide services.

Your Rights to Access and Correct Your Personal Data

We can assist you in accessing and correcting your personal data in our possession. To request access to your personal data or if you believe your personal data held by us is inaccurate, incomplete, misleading, or not up-to-date, you may contact us via sending an email to info@arkwood.com.

Retention of Your Personal Data

We retain personal data only as long as the purposes for which it was collected or used continue or for our legal or business purposes. Generally, we do not retain personal data longer than necessary after the original purposes cease to be applicable, unless required by law or other mandatory government authorities or for legal proceedings.

Protection of Your Personal Data

We take reasonable steps to protect your personal data and keep it secure. This includes following security procedures, such as verifying your identity when you contact us. Our site may link to other websites, and we are not responsible for their data policies, procedures, or content.

Your Consent

By submitting your personal data, you consent to its use as outlined in this Policy. If we make changes to our Policy, we will publish the amended version on this page. You can request a copy via email or mail. Continued use of our service signifies your agreement to any such changes.

Our Contact Details

If you have concerns or queries about how your personal data is handled by any of our offices, you may send your notice or request via mail or email to info@arkwood.com.